Terms & Conditions
By purchasing from North American Rescue, LLC (NAR), you (Buyer) agree to these terms. NAR may revise these terms at any time. Purchases made under a written, signed contract with NAR are governed by the terms of that contract (e.g., an authorized distributor’s purchase is governed by the distributor agreement with NAR). ALL ORDERS ARE SUBJECT TO THE SOUTH CAROLINA UNIFORM ARBITRATION ACT (TITLE 15 CHAPTER 48).
Returns
NAR carefully inspects all products before shipment, but if you receive the incorrect product or a product with a defect covered by NAR’s warranty, please notify NAR customer service within 24 hours of receipt.
To return a product, it must be unused, its original unopened packaging, and returned within 30 days of receipt. NAR will not accept returns of custom or specialty kits. All returns are subject to a 15% restocking fee and shipping charges are nonrefundable. Buyer is responsible for arranging and paying for return shipping. To return a product, contact customer service to receive a Return Merchandise Authorization and return instructions.
Orders, Pricing, and Shipping
NAR may accept or reject any order. Prices may change without notice. Any price changes effective after you submit your order will not change the prices on your order. Prices do not include charges for shipping and applicable taxes, and such amounts will be added to your order and are your sole responsibility. Shipping is FOB origin, with title to products passing to you (Buyer) at the time the product is loaded at the shipper’s dock. As such, NAR is not responsible for shipping-related issues, such as delays, lost shipments, damaged items, duties/fees, etc. Delivery dates are estimates only. Buyer’s sole and exclusive remedy for failure to fulfill an order is the refund of monies paid for products. All prices and payments are in U.S. dollars.
NAR does not ship outside of the United States except to U.S. federal agencies and APO, DPO, or FPO addresses. For international orders outside of the stated exceptions, please contact our international sales team to find an international distributor in your area.
Written quotes are only valid for 30 calendar days from the origination date.
Orders must be removed from NAR's warehouse within 15 business days of the notification from NAR that the order is ready for pick-up. Failure to do so will result in order cancellation and a 15% restocking fee. Custom or specialty kits orders are non-cancellable, but a 15% fee will be charged for failure to remove the order within the above time frame.
Product Warranty And Limitation Of Liability
FOR THIRD-PARTY PRODUCTS OR COMPONENTS, INCLUDING THOSE IN NAR KITS, NAR WILL PASS THROUGH TO BUYER ALL WARRANTIES PROVIDED BY THE THIRD PARTY, IF ANY. SUCH PRODUCTS AND COMPONENTS ARE SOLD BY NAR “AS IS,” AND NAR DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES. FOR PRODUCTS OR COMPONENTS MANUFACTURED TO NAR’S SPECIFICATION, NAR WARRANTS SUCH PRODUCTS ARE FREE FROM MANUFACTURING DEFECTS; NAR DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES. NAR EXPRESSLY DISCLAIMS MERCHANTABILITY AND LIABILITY FOR THE MANNER IN WHICH NAR’S PRODUCTS ARE USED. THE ONLY REMEDIES FOR BREACH OF WARRANTY ARE (A) REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR (B) REFUND OF THE PURCHASE PRICE. SELECTION OF THE APPROPRIATE REMEDY WILL BE IN NAR’S REASONABLE DISCRETION.
BUYER AGREES TO LOOK SOLELY TO THE MANUFACTURER OF THE PRODUCT FOR ANY CLAIM ARISING DUE TO LOSS, INJURY, DAMAGE, OR DEATH RELATED TO THE USE OR SALE OF PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAR WILL NOT BE LIABLE FOR ANY SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR SIMILAR DAMAGES; BUYER’S SOLE REMEDIES ARE SET FORTH IN THE WARRANTY.
Indemnification
Buyer agrees to defend, indemnify, and hold harmless NAR from and against any Losses, by reason of or arising out of any suit or claim against NAR relating to
- (i) any breach of Buyer’s obligations under these terms,
- (ii) the negligence, gross negligence, or willful misconduct of Buyer,
- (iii) Buyer’s violation of any applicable law or governmental regulations, or
- (iv) misuse of NAR’s website.
Counterfeit Warning
Unfortunately, there are counterfeit and replica NAR products available in the market. Such products are not covered by NAR’s warranty. To avoid the risk of purchasing counterfeit products, buy directly through www.narescue.com. Please contact us to report counterfeits.
Buyer Requirements
By purchasing from NAR, Buyer represents it has obtained all applicable governmental registrations, approvals, licenses, permits, and authorizations from all federal, state, and local authorities necessary for the purchase, possession, or use of any product purchased. You represent you are not on any restricted party list, including the Denied Persons List and Specially Designated Nationals List. Products are only for use with proper training, per the manufacturer’s specifications, and (if applicable) per the manufacturer’s instructions for use.
Purchase of Certain Medical Devices
Federal law requires the purchase of a prescription device comply with 21 C.F.R. § 801.109. States often have similar requirements, and some also require licenses for related activities such as transporting or storing prescription devices. Further, some states extend their licensure requirements to products that are regularly prescribed by a physician (e.g., for insurance purposes), even if the product labeling does not expressly require a prescription. As applicable, Buyer warrants it complies with all applicable laws.
Certain devices sold are non-prescription devices; however, they are intended for use by trained personnel only. Use by insufficiently trained personnel may pose additional risks. As applicable, Buyer warrants it complies with these restrictions.
Credit Policy
U.S. Federal agencies are prequalified for Net 30 payment terms. All other customers may fill out a new account application for credit review by contacting customer service. An account supported by a line of credit will receive a 2% late charge per month for past due invoices (or the maximum rate allowed by law if such rate is less than 2% per month). NAR reserves the right to deny credit terms to any customer, to move any account to pre-paid terms, and, if delinquent, place in an account in hold status. Customers may generally pay with a credit card on orders up to $100,000. Orders greater than $100,000 must be paid via ACH, wire, or check.
Intellectual Property
Buyer has no right, title, or interest in the trade names, trademarks, trade dress, copyrights, patents, domain names, product names, catalogs, or any other intellectual property rights (IP) of NAR or its suppliers. All materials contained in NAR catalogs or on its web sites are subject to the ownership rights of NAR and its suppliers. Buyer shall have no right to copy or use any IP of NAR or its suppliers without NAR’s express, written permission.
General
NAR’s acceptance of orders is expressly made conditional on Buyer’s assent to these terms. Statements, clauses, or conditions modifying, adding to, or inconsistent with these terms contained in any order submitted by Buyer are void, and do not become part of the agreement between NAR and Buyer without NAR’s express, written, signed acceptance of those statements, clauses, or conditions. NAR’s fulfillment of any order will not be construed as assent to any of the terms proposed by Buyer and will not constitute a waiver by NAR of any of NAR’s terms.
This agreement constitutes the entire agreement of the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings relative to such. No provision or term herein may be modified, supplemented, waived, discharged, terminated, or otherwise altered except in writing and signed by the parties.
Any failure or delay by either NAR in exercising any right or remedy provided by or relating to this agreement does not constitute a waiver and shall not prohibit NAR from exercising such right or remedy later or from exercising any other right or remedy available.
The provisions of these terms are separate and independent covenants. Accordingly, the invalidity or unenforceability of one or more of these provisions or covenants will not affect the validity or enforceability of the remaining provisions.
NAR will not be liable for any loss arising out of any delay or failure in the performance of its obligations resulting from events beyond its reasonable control, including
- (a) acts of God;
- (b) acts or regulations of any governmental or national authority;
- (c) war, terrorism, or other civil unrest;
- (d) accident, fire, flood, pandemic, or other natural event;
- (e) strikes, industrial disputes; or other labor matters; or
- (f) shortages in labor or supplies.
Notices and other communications given under this agreement will be in writing and effective if delivered via
- (a) hand-delivery;
- (b) certified United States mail;
- (c) overnight courier;
- (d) electronically to legal@narescue.com; or
- (e) any other method in which proof of receipt can be independently verified.