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Ordering Options
We understand the importance and urgency in
processing orders in a timely manner. All in-stock items
usually ship within 24 to 48 hours after receipt of order.
Our hours of operation are 8:00 a.m. to 5:00 p.m. EST
Monday - Friday. Government Procurement Systems: As a result of market fluctuation our prices are subject to change without notice. All written quotes provided will be honored for 30 days from origination date, unless otherwise specified. All prices both published and verbal are in U.S. currency. Our policy is to provide as much advance notice as possible of upcoming price changes. Minimum Order ValuesA minimum order value of $100.00 is required for all customers with the exception of Resellers. Orders that fail to meet the minimum may be subject to a below minimum order fee. Resellers are required to meet a $5,000.00 minimum per order. FreightAll freight charges are FOB origin and will be prepaid and added to the invoice. An additional charge of $75.00 will be added to drop shipped orders. We reserve the right to determine the best method of transportation for each order and will ship via traceable means. Orders shipping to an APO or FPO address will ship U.S. Mail if the product is within the postal requirements. Otherwise a physical stateside address will be required to complete the shipment. Free Shipping TermsFree Freight is offered on all internet orders shipping regular ground within the contiguous United States with the exception of US Mail addresses. Next Day Air option is available for an additional charge at the time of checkout. Credit PolicyU.S. Federal Agencies and Municipalities are prequalified for Net 30 payment terms. All other customers may fill out a new account application for credit review. NARP reserves the right to assign one of the following terms: Pre Paid, Net 30 or Credit Card. An account supported by a line of credit will receive a 2% late charge per month for past due invoices. Customers located outside of the United States will default to Pre Paid terms. Any account that becomes delinquent may default to Pre Paid terms or be placed on permanent hold status. We reserve the right to accept or reject any order at any time. Resale InventoryResellers are asked to maintain a sufficient inventory of NARP products at all times to ensure prompt service to the customer. Product AdvertisingProducts may be advertised with prior written permission directly from NARP. Any advertising without such written consent my be subject to an Account Hold or released from future procurements with NARP. ClaimsIn the rare event you receive a damaged package; you may file a claim directly with the carrier. All claims must be reported immediately with NARP Customer Service. Please retain all original packaging and documentation for the carrier to review if necessary. ReturnsNARP carefully inspects all products prior to shipment, in the event you receive a product different from what was originally ordered or appears to have a defect please notify NARP Customer Service within 24 hours of receipt. The following guidelines apply to all orders to ensure proper credit is given to the appropriate customer. Be advised you will need to meet the "Eligibility" requirements listed directly below prior to contacting NARP Customer Service. Eligibility for returnMerchandise must be in new resalable condition, purchased within 30 days from invoice date and in its original unopened packaging. Ineligible items for returnItems that are: sterile, opened, expired, purchase date exceeding 30 days from invoice, discontinued, special order, customized or the integrity compromised. Restocking Fees15% for returns requested within 30 days and 30% for any approved return falling outside of 30 days. Customer service must be notified by calling #888-689-6277 or emailing info@narescue.com to receive a RMA (return merchandise authorization) number. To expedite the process please have the original order number, purchase order number or invoice number available. Upon approval you will receive return directions via email along with your written return authorization documentation. This documentation must accompany all packages being returned. Lifetime Commitment GuaranteeWe are confident with the items we represent and warrant them free from defects in workmanship and materials for the life of the product. The items must be used for the intended purpose and cared for in accordance with recommended procedures. Should any product be found to be defective, please refer to the returns section of our General Conditions and Terms of Sales for direction on returning product. Once product is received at our facility and evaluated it will be either repaired or replaced at no charge to you! Copyright InformationNARPTM, North American RescueTM and North American Rescue Products™ are all trademarks of North American Rescue, Incorporated. Intellectual Property infringement: All materials contained in this Catalog and on our web site (www.narescue.com) are protected by international trademark and copyright laws and must only be used for personal, non-commercial purposes. The unauthorized reproduction or distribution of material from this Catalog or from our web site is STRICTLY PROHIBITED unless you have obtained the prior written consent of North American Rescue, Inc. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material, or still images from audiovisual material available in this Catalog or on our web site. The unauthorized reproduction or distribution of these copyrighted works is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to five years in federal prison and a fine of $250,000. In a civil action, a willful infringer is liable for statutory damages of $150,000 for a single work, or actual damages at the copyright owners election. Intellectual Property infringement:All materials contained in our Catalog and on this web site are protected by international trademark and copyright laws and must only be used for personal, non-commercial purposes. The unauthorized reproduction or distribution of material from this Catalog or from our web site is STRICTLY PROHIBITED unless you have obtained the prior written consent of North American Rescue, Inc. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material, or still images from audiovisual material available in our Catalog or on this web site. The unauthorized reproduction or distribution of these copyrighted works is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to five years in federal prison and a fine of $250,000. In a civil action, a willful infringer is liable for statutory damages of $150,000 for a single work, or actual damages at the copyright owners election. |
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